Original topic:

Phone rebooting automatically and heating

(Topic created on: 10-19-2021 01:41 AM)
1168 Views
Members_LySxB1s
Beginner Level 2
Options
Galaxy M

My samsung M31 suddenly started to reboot automatically and it's overheating at that time.

It's happening  lot more times in a day.

Mobile sometimes  restarting during incoming calls ,sometimes restart while opening any app,sometimes automatically  restarting without any reason.

This suddenly happened before couple of days .

After  factory data reset also I am facing issue.

 

7 Comments
hd77
Active Level 4
Galaxy M
Your phone's motherboard is having defect so if your phone is under warranty period get it replaced at the nearest service center and if the warranty period is over then it will cost around 7 to 9k.
TanmayK
Active Level 10
Galaxy M
Well now the best option remains, to take it to a good service center..
How long have you been using it?
It's can be battery failure... I had same issues with an Asus phone..
0 Likes
Members_LySxB1s
Beginner Level 2
Galaxy M

I am using this mobile for 1.5 years.

 

0 Likes
Galaxy M
Many users reported about this issue here.
For some users, it got fixed after factory reset.
For some users, after Flashing new firmware.
For some users it fixed after changing motherboard.
For some users it was fixed after next software update.
For some users, it is not fixed even after following the above tips.
But noone knows the exact solution for this issue.
Take backup of your important data before it's too late. You can't get your data back if your phone is dead.
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Galaxy M
I won't recommend to change motherboard. Better buy a new phone other than Samsung
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
JithinAjith
Expert Level 1
Galaxy M
Settings 》Device Care 》Battery 》Background usage limits 》
* Deep sleeping apps 》select all apps
* Sleeping apps 》select all apps
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