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10-19-2021 01:41 AM in
Galaxy MMy samsung M31 suddenly started to reboot automatically and it's overheating at that time.
It's happening lot more times in a day.
Mobile sometimes restarting during incoming calls ,sometimes restart while opening any app,sometimes automatically restarting without any reason.
This suddenly happened before couple of days .
After factory data reset also I am facing issue.
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10-19-2021 08:41 AM in
Galaxy M- Mark as New
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10-19-2021 12:08 PM in
Galaxy MHow long have you been using it?
It's can be battery failure... I had same issues with an Asus phone..
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10-19-2021 12:53 PM in
Galaxy MI am using this mobile for 1.5 years.
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10-19-2021 01:01 PM in
Galaxy MFor some users, it got fixed after factory reset.
For some users, after Flashing new firmware.
For some users it fixed after changing motherboard.
For some users it was fixed after next software update.
For some users, it is not fixed even after following the above tips.
But noone knows the exact solution for this issue.
Take backup of your important data before it's too late. You can't get your data back if your phone is dead.
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10-19-2021 01:02 PM in
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10-24-2021 11:12 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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03-31-2022 06:46 PM in
Galaxy M* Deep sleeping apps 》select all apps
* Sleeping apps 》select all apps