Original topic:

Phone overheating

(Topic created on: 04-02-2021 07:01 AM)
106 Views
Itsdebby
Expert Level 5
Options
Galaxy M
While using youtube
Please suggest some fix
4 Comments
rahul2006
Active Level 10
Galaxy M
First power off your phone
Then connect your phone to a laptop or phone using cable
Then hold and press volume up and power key at a time and release the key when samsung logo appears
Action menu will appear
Use volume down key to go to wipe cache partition
Then select yes
Then select reboot system now
Then your problem will be solved
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rahul2006
Active Level 10
Galaxy M
This is the link of video
https://youtu.be/oHH1To9JCbw
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rahul2006
Active Level 10
Galaxy M
If working Please mark me solution by clicking on 3 dots of my comment
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Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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