whatchamacallit
Active Level 4
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Galaxy M
From last night the phone is not showing fast charging when I'm connecting the adapter. I have tried other adapters and cables also but still it's showing cable charging. Every thing is okay in setting , fast charging is enabled in setting. I have also restart the phone still the problem is there. Samsung Team can you tell me why this is happening and what to do to solve this issue.
8 Comments
Magnus101
Beginner Level 2
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Galaxy M
go to device care in settings then click on battery there you can see charging click on that and enable fast charging
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whatchamacallit
Active Level 4
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Galaxy M
fast charging is enabled in settings
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vishallote1989
Active Level 8
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Galaxy M
please share screen shot of the charging display.
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AMPK
Expert Level 2
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Galaxy M
Try charging with mobile switched off.
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ArshYadav
Active Level 3
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Galaxy M
iam also facing same issue..after upgrade to android 10.. fast charging not working..i checked fast charging option is enabled in settings...i also tried different chargers but no luck...plz help..i think there is some bug in software update.
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ArshYadav
Active Level 3
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Galaxy M
i just let battery to fully drain and let the phone turn off....after that i tried to charge the phone when mobile was switched off but fast charging was not working but as i swiched on phone and connect the charger...its working now.....i think may be my good luck....
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Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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whatchamacallit
Active Level 4
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Galaxy M
The problem got solved by its own.The next day charging screen was showing fast charging. Don't know why this happened you really need to look into this , one day the problem is there and the next day it's gone.
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