Original topic:

Phone got freeze after 2 3 mins

(Topic created on: 07-04-2021 10:24 PM)
81 Views
someshmohakud
Active Level 7
Options
Galaxy M
I have a m30s while playing pubg my phone got freeze and it restart automatically but now when i am using it suddenly freeze and automatically restart can someone give me any kind of solution of it please
19 Comments
Galaxy M
Omg many facing this issue with exynos 9611 devices. Samsung shld fix this asap
someshmohakud
Active Level 7
Galaxy M
Yup i really frustrated now please @samsung fix this asap
Galaxy M
Guys. Exynos 9611 is not that power chips etc to play games. It's speed up performance during the usage of phone. You should've gone for Mi or POCO for gaming.
0 Likes
someshmohakud
Active Level 7
Galaxy M
I bought it like 1.5 years ago and then i play pubg on it and i face the issue today i didn't face any leg while playing game
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yadavshubham
Active Level 3
Galaxy M
same issue here of restarting & restarting again & again in m30s in exynos 9611 after patch update of June.
raazg
Active Level 4
Galaxy M
Rights 😭😭
Lekshmanan
Expert Level 3
Galaxy M
Once U Started Facing This Issue , It's Not Fixed By A Software Updates , Its a Hardware Problem , Motherboard Fault , Incomplete Software Download Packages Leads This Issue , Are U Paused During Downloading Software package , Because OTA Software Incomplete Files Made This Issue Majorly !
Visit Service Center & Change Your Motherboard, it costs 6k
MatthewI632
Active Level 6
Galaxy M

Pretty much true!

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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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someshmohakud
Active Level 7
Galaxy M
It's like 7 days i am facing the issue when samsung solve the issue i am a big fan of samsung i am using samsung since 2012 and after the issue my next phone is not a samsung i am **bleep** sure and i will not recommend any one to buy one
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