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Active Level 1

I find that of late the Samsung default phone app hangs and refuses to close once the call is over, I can't close the app, or go back to Home till some time, after sometime I get the message on the screen " App not responding, with option to kill or wait" only after which I am able to close the phone app and use the phone.

kindly someone respond and help me.

Also which other phone app is a good alternative, please guide, thanks

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Active Level 6
reset Your device
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Active Level 4
try Clearing data of phone app or reset your device
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Hi there,

 

Please perform the following steps to resolve the issue:

1. Make sure that 20% internal storage is free for which clear the RAM memory and storage of device (Settings > Device care > Memory/Storage > Clean Now).

2. Settings > apps > tap on 3 dots (Upper right corner) > reset app preferences.

3. Settings > apps > phone app > storage > clear cache > go back > force stop.

4. Stop the background running app (Tap on the left soft key and close all the running apps).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

 

Regards,

Team Samsung Members

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