PROXIMITY SENSOR PROBLEM

[Soham_69]

Guys I've a very weird problem in two of my samsung galaxy M series phone. I am not sure if it's related to Samsung M series or any other phone in the world but the problem is quite annoying. 

I've turned on my 'DOUBLE TAP TO WAKE' setting in both of my phone and both of my phone has a screen protector. Most of us know that the proximity sensor is at the top of our phone near the earpiece. (For those who don't know: The work of proximity sensor is to prevent accident touches when you speak on the phone during a call and when the phone is not on speaker)

So,the problem is , after taking the call (not on speaker obviously), my screen turned off which is normal and OK , BUT!! After that the screen doesn't turned on by itself. I've to use my power key to turn it on. I don't want to press my power key always after the call as it will damage my phone in long term. 

If you any of you have faced this problem please reply and advice me a good solution, please also tell Samsung from your end about problem. Thank you for reading this upto last, i really appreciate your time :)

P.S:- I've already informed Samsung about this problem on WhatsApp care, but i don't get any satisfied answer 

[Soham_69]

Yes but when I touched it in my ear it went off and never turn on until I press power key

[GM1990]

Just close your phone twice to your ear screen will be turned on

[Soham_69]

I don't understand can u explain clearly

[GM1990]

After received call get away phone from your ear again get close phone to your ear and then get away screen will turn on

[Anonymous]

I guess the proximity sensor is faulty or not working. You can take it to the Samsung service centre and ask them to replace the proximity sensor. Or if they can't, ask them for a replacement.

[Soham_69]

But how can my both of my samsung phone be faulty, even my old 4G one was actually fine untill I updated it

[Anonymous]

Then there is some software issue. But I don't have the issue.

[Soham_69]

What model is yours? Is it updated to the latest version

[Anonymous]

Galaxy F34 5G. It's updated to latest version (December security patch).