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12-14-2019 07:43 AM (Last edited 12-14-2019 07:45 AM ) in
Galaxy MRecently I have upgraded my device samsung m20 to oneui 2.0 , I am facing disturbance in audio when device is locked or screen is off . There are no problems when playing while screen on
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12-14-2019 07:59 AM in
Galaxy M- Mark as New
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12-17-2019 04:48 PM in
Galaxy MHi there,
To resolve the issue please follow the below mentioned steps:
> Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
>Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->speaker).
>Check the device in the safe mode.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members