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03-22-2020 12:54 PM in
Galaxy MI recently updated my Galaxy M30s to One U.I. 2.0. Ever since my phone rebooted from the update, it has been unresponsive to any and all touch input. As a result, I cannot unlock my phone. The fingerprint scanner seems to be working fine, but I have to input pin after reboot to unlock my phone.
I have tried booting it into safe mode, but the problem still persists. I also wiped cache partition and rebooted it. The screen is still not responsive to touch input.
Please suggest any solutions or similar problems.
Solved! Go to Solution.
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04-06-2020 12:39 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
We recommend you to visit our nearest Samsung authorized service center for the physical inspection of your device.
Note: With the Government's mandate to observe complete lockdown, our customer service team is working with very limited resources. We are likely to take longer than usual to respond.
Thank you for writing to Samsung.
Warm regards,
Samsung Customer Support
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04-20-2020 08:47 PM in
Galaxy M- Mark as New
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07-09-2020 08:38 PM in
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