Active Level 1

I recently updated my Galaxy M30s to One U.I. 2.0. Ever since my phone rebooted from the update, it has been unresponsive to any and all touch input. As a result, I cannot unlock my phone. The fingerprint scanner seems to be working fine, but I have to input pin after reboot to unlock my phone. 

I have tried booting it into safe mode, but the problem still persists. I also wiped cache partition and rebooted it. The screen is still not responsive to touch input.

Please suggest any solutions or similar problems.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Active Level 10
Simply wiping cache partition does nothing. In times like this, it's better to take a backup a perform a factory reset.

I experienced the same issue in my device after update. But after factory resetting, the device is working fine and I'm getting great battery life too.

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Active Level 6
do factory reset of your phone after making backup of your phone you need to first switch off your mobile then push all three buttons volume or power buttons for 5 to 10 sec then there is an option of factory reset tap on it and push power buttons thats it

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12 Comments
Active Level 10
Simply wiping cache partition does nothing. In times like this, it's better to take a backup a perform a factory reset.

I experienced the same issue in my device after update. But after factory resetting, the device is working fine and I'm getting great battery life too.

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Okay. Thanks!

 

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Okay. I tried factory resetting. The phone is in setup mode, asking me to choose languages. But it is still unresponsive to touch input. What should I do now? Is it a hardware problem?

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How is it still not responding to touch? Have you ever dropped your device?
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Not recently. It was working fine before the update. Only after the update finished, did I start facing this problem.

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But yes, I have dropped the device.

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Active Level 6
do factory reset of your phone after making backup of your phone you need to first switch off your mobile then push all three buttons volume or power buttons for 5 to 10 sec then there is an option of factory reset tap on it and push power buttons thats it

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Thanks a lot! I'll try that.

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Active Level 10
Okay then take your device to a service centre if possible. Your screen might have got damaged.
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