I recently updated my Galaxy M30s to One U.I. 2.0. Ever since my phone rebooted from the update, it has been unresponsive to any and all touch input. As a result, I cannot unlock my phone. The fingerprint scanner seems to be working fine, but I have to input pin after reboot to unlock my phone.
I have tried booting it into safe mode, but the problem still persists. I also wiped cache partition and rebooted it. The screen is still not responsive to touch input.
Please suggest any solutions or similar problems.
Solved! Go to Solution.
Okay. I tried factory resetting. The phone is in setup mode, asking me to choose languages. But it is still unresponsive to touch input. What should I do now? Is it a hardware problem?
Not recently. It was working fine before the update. Only after the update finished, did I start facing this problem.