Network issue in Galaxy M 31

[Pralaykgp123]

I have two phones one is M 31 and another is Red Mi 8A dual both having Jio Sims for using Data. Yesterday night  I could not open any pages or youtube in my M 31 but In Red Mi it was running smoothly without any buffering.  Can any one tell me why this happened? Any solution?

[RαʝҽʂԋKυɱαɾ21]

SEND THIS SAME STATEMENT TO
SAMSUNG
BY
SAMSUNG SUPPORT (WHATSAPP)
AND
ERRORS REPORT AND ASK QUESTIONS
[ SECOND TAB OF THIS APP " GET HELP " ]

ASK THEM WHY THIS HAPPENING !

[RajeshD21]

Bro I am also facing the same problem. M31 is really garbage only

[Lekshmanan]

Send Error Reports To Samsung !

[animeshmodi]

It is because of lack of 4g+, send feedback to samsung to enable 4g+

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2.... 

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards, 
Samsung Customer Support

[Pralaykgp123]

After exchanging many mails Samsung clearly mentioned that this M31 does not have 4g carrier aggregation hardware. They lack. This is a serious customer fraud from Samsung.

[trep]

Could you share screenshots of their statements.

[Pralaykgp123]

Ok, I am posting

[Pralaykgp123]

Samsung M 31 is not a 4G phone. They are making customer fool. Lost faith on Samsung