Original topic:

Network issue After Update

(Topic created on: 07-19-2025 10:31 AM)
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Dhruv_Haritush
Active Level 1
Options
Galaxy M
After Update of One ui 7 There is an issue of network. 
1. 5g network issue 
2. Calling issue 
3. Slow networks 


5 Comments
DarkGhost
Active Level 4
Galaxy M
There are problems with the update no matter what the customer support says ask them to transfer the call to the head office and talk with them customer support knows nothing
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SevenWaves
Active Level 3
Galaxy M
Hi, pl turn off the phone, try removing the sim card and insert it again, then restart the phone. If still problem occurs, then go to the network settings, choose one of the available options.. "4G/5G/LTE" instead of selecting to "5G only".

Because, when 5G fails, it will switch immediately to 4G/LTE mode
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goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
You're welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your issue.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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