Original topic:

Net Is Working Very Slow

(Topic created on: 10-28-2020 11:30 AM)
91 Views
RajuSapkal
Beginner Level 2
Options
Galaxy M
Internet In my phone is working very very slow,unable to detect why? Due to Lockdown unable to go to service center. Even the same issue with WiFi as well. Can I Get Any Resolution on this issue?
1 Comment
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

 

To resolve "slow internet" issue please follow below given steps:

1. Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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