Need to fix battery drain and hitting issue in Samsung galaxy m35

[Firdos786]

Please fix the battery darin issue & charging issue in newly launch Samsung galaxy m35 device. It taking so long time in charging and not backup well. Its around taking 2.5 hours on charging and screen on time nearly 6 to 6.5 hours that is not enough. Samsung claims that it has 6000 mah monster battery that will be backup nearly 9 to 10 hours. And also facing hitting issue in this device. It became very hot in normal usagee also Samsung need to fix this all problem. I was not expected from Samsung. I have purchase first time Samsung phone for their brand value and giving to customer great experience but i have not get this experience from Samsung this device. My phone is Samsung galaxy m35 6/128. @Samsungindia please fix its device battery drain issue and also charging and hitting issue. Please give us a special update regarding this issue. I have never expected this type problem from Samsung. Please give us an solution through update. Samsung need to attention in This problem because many people also facing this problem. Please fix this problem very soon. Samsung Please fix this problem. 

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Gokusuper]

Bro, find which app running in the background and also reduce your usage of 5g that will help you to solve this problem. It is my suggestion . Please try😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.

● Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

● Galaxy device slow charging issue: If you are using a non-genuine Samsung charger, check the device charging by using another Samsung genuine charger. However, we do not recommend using any slow charger for charging Samsung devices. So, Kindly use a genuine Samsung charger for charging your device.

● Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

● Check charger functionality with a different device or try to charge the same device with a different charger.

● If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

● If you using a normal socket: As a safety measure Fast charging may not support, you while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device Care from settings > Battery > Please tap on three dots (more options) at the top right-hand side > Please select settings > Enable fast cable charging.
For Android 11: Kindly open Device Care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

● Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

● Kindly check if ''Multiple applications'' are running in the background of the device.

● When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[HackPie]

Broo it's fixxing after updating 😂 for same issue in m34 5g then I update October security updates then fixed completely phone working normal samsung k jlwa 😂😂

[Helias]

Bro is network functioning properly, I have poor network reception in m35, but same sim works fine in other mobile