Original topic:

My m21 is restart again and again 20 times till now from todays morning

(Topic created on: 05-18-2022 05:27 PM)
329 Views
Master4452kr
Active Level 5
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Galaxy M
What i can do plz help ...this exynos 9611
9 Comments
Ram108
Active Level 5
Galaxy M
If u have warranty go to Samsung service center..
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vikki patel
Active Level 6
Galaxy M
Otherwise you have to pay motherboard cost..
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Master4452kr
Active Level 5
Galaxy M
Kya ye krne se free me ho jyegah
Aap sure ho ....ya aapne phle kiya hai esa ..
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SrajTech
Expert Level 5
Galaxy M
In the early stages of this issue, they were providing free repair through this method to the out of warranty phones, but now it has become huge
You should try this method and be adamant to them, they may do something or give discount
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Master4452kr
Active Level 5
Galaxy M
Thanx for your information 👍 😊
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SwaroopH
Active Level 5
Galaxy M
Most probably your phones motherboard is gone and it will cost you around 8500 Rs/-. If you are under warranty then go to samsung service center and they will replace it for free.
Galaxy M
Visit Service Center
cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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