Abhishek Gupta
Beginner Level 2
Options
Galaxy M
  • My Samsung M20 not working properly. Please help!, Its auto shutdown every 1 hours or 5 minuts.
  • Stuck samsung logo and some time later restart again. Facing this problem after update security patch 2021. Please help me!

I'm very disappointed for samsung. 

 

4 Comments
JashLathiya
Active Level 6
Options
Galaxy M
Backup and reset your device to factory data reset, and after it update it to latest version.
If problem remains same, please visit Samsung care.

If found this solution helpful, mark it as helpful ❤️

Thanks
Raz_
Active Level 9
Options
Galaxy M
i haven't faced this issue after updating my phone, however it seems you're encountering motherboard issues, which means you'd have to visit the service center.
0 Likes
ks4
Active Level 6
Options
Galaxy M
Remove if you have inserted a memory card
If the same issue persists remove your SIM card and switch on

A faulty SIM card or memory card might be a culprit

If both these not help

Put your phone in safe mode and try then you can find whether any installed apps are making problems
0 Likes
cs-member13
Expert Level 1
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes