Original topic:

Moisture detection error

(Topic created on: 03-14-2021 07:27 PM)
311 Views
mikshe07
Beginner Level 2
Options
Galaxy M

I updated my Samsung S10 plus and after I did that I keep getting an error message about Moisture detection in charge port!  I can't charge my phone unless I use a wireless charger!($45 I had to pay because of this)  I have taken the phone to phone company and my phone is not water damaged!  They cleaned port and I deleted my cashe.  This helped for 1 day!  It's back...has anyone else had this issue? 

6 Comments
Ehsank
Expert Level 5
Galaxy M
then do visit again for this issue i don't think you will get help remotely
Galaxy M
it's software issue ...how did you installed that ? it's recommended to use smart switch or firmware flash from service center to install software in Samsung devices to avoid possible software loop holes
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Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Richie05
Active Level 2
Galaxy M
Did you get any response? I'm quite in same condition
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JulieJ
Active Level 1
Galaxy M
Tried drying using hair dryer, cleaning with tissue and all sorts of suggestions on internet. Nothing worked for 5 days . Finally what worked was removing the Sim tray. Not sure what was the logic but try this if hair dryer doesn't work.
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amrapalo
Beginner Level 2
Galaxy M
Simcard tray removal is also not working in my case, so annoyed with constant warning sound!!!!
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