I am having Sumsung M31 s and i am facing the same issue while connecting the mobile hotspot with Laptop (HP and Acer) . I am able to connect hotspot of other mobile on same laptop.
Please resolve the issue.
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the hotspot issue kindly perform below given step:-
- To configure the hotspot follow the steps:-
Settings>Connections>Mobile hotspot and tethering>Mobile hotspot>More option (three dots)>Configure mobile hotspot>Configure mobile hotspot and tap on save.
After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out to solve the issue.
Thank you for writing to Samsung.
Samsung Customer Support