Raju113
Active Level 1

I purchased M30s handset on Jan20 , just after 1 year, in Feb21 the handset got crashed. I received a Software update and after 1 day the handset got crashed. Samsung is cheating customers by giving updates and thereby crashing the software. Now the Customer servicing is not responding aptly. Never purchase any mid range phone of Samsung.

9 Comments
ashiqueoffl
Active Level 6
Bro Iam also a M30s user but I didn't feel like this. It's any particular handset defect.
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Not only me. Many M30s users have reported this problem in this platform only.

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Then it's a sad news. 😥
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Ehsank
what customer care replied to you?
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They have told that it's a hardware issue. Need to replace Motherboard for 9k. Many have reported this issue with their M30s as well. It freezes while starting at Samsung logo. 

I have used Honor/Mi but this Samsung had always a problem, hanged a lot, malfunctioned suddenly. Through frustrated now with this issue, I always had a thought to throw this **bleep** into dustbin.

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so if they said then that is the last option i think
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Yaa. But , 9k is not feasible option. Will switch to new device. 

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yes i understand its a huge amount but nothing in our hands so decide wisely and according to ur situation
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Samsung_Support1
Moderator
Moderator

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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