Original topic:

MY GALAXY APP IS CONTINUOUSLY CRASHING

(Topic created on: 03-31-2021 08:01 AM)
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mintu111
Active Level 1
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Galaxy M
After updating Android version 11 in samsing m31s mobile the galaxy app is continously crashing how to solvethe problem
5 Comments
Ļûçîfėř
Active Level 8
Galaxy M
Go to settings-Apps-My galaxy app- storage - Click on *Clear Data* . Then restart your phone and see if that works.
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mintu111
Active Level 1
Galaxy M
I had done this process but the problem is same
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Galaxy M
Clear cache/data of my galaxy app

Also check for its update
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Abhishek13892
Expert Level 2
Galaxy M
You should do these things and to resolve just follow these steps you will get solution of your problem,
1- Uninstall unused app(which is not from Play store)
2- Open App setting on top right by tapping 3 dot click on reset app preference
3- Open again app setting and click on ONE UI HOME and Open Storage clear cach and data too and going one step back and again Open ONE UI and click on forse stop.

Now your Home UI will be reset and one by one use app and will work your app properly.

4- You need to switch off and switch on(not restart) your phone

Accept me as solution by clicking on 3 dots on my comment if I have given you right solution and it works for you.
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Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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