M56 came with UI 7.0 out of the box. From day one, I have not been able to send SMS. One observation is that my phone doesn't have Samsung SMS by default, and the mobile is not able to store the message center number provided by the carrier (even after reinstalling the software by the service center, the situation is the same).
I found a workaround by downloading the Samsung SMS app from the Galaxy Store. Now the problem is that I am not able to use any other SMS app available on the Google Play Store. It looks like Samsung is releasing phones even without basic testing 😠. I hope the problem will be fixed in future updates. 🙏
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
