Original topic:

M52 wifi disconnecting frequently

(Topic created on: 10-16-2022 02:44 PM)
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Ashish_50
Active Level 1
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Galaxy M
  • Hello, I bought samsung m52 6 months ago. It get damaged with water but after 1 week it working fine. Everything is working. But on 29th Sept there's a update I think security and optimization update which i did. Bht that update my wifi is disconnecting frequently.

Like it shows all the available networks and when I try to connect to any of them it will connect but after 5 to 10 sec it disconnected and try to reconnect  so it will reconnect  again for 10 sec it disconnecting  again and this goes on for 10 to 15 min after that when I try to turn on wifi. It won't turned on and when I try to open wifi setting it gets hand. Only wifi setting is not opening. 

But when I restart the phone then I can able to open wifi setting but after a multiple try it stuck again

All other wireless services  are working fine like Bluetooth Is working fine Hotspot is working fine cellular network calling Everything is working fine

What I have tried 

Actually  I have done nothing till now I have just reset network setting and factory reset but nothing works. 

But there a solution  which I saw from Samsung community  which delete partition cache. But I don't know how to do that 

Is there any solution to it please  tell.

I go to samsung service center and asked them to check the latest update and if it's update issue then please fix it or revert latest update but they are not doing it they said it not in there policy.

Thank-you,

5 Comments
Galaxy M
What is strength of your wifi??
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Ashish_50
Active Level 1
Galaxy M

I have 300mpbs plan and wifi strength is very good

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Kavishhh28
Active Level 5
Galaxy M
Same issue with all m52 users.... Wifi straight is very low
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Ashish_50
Active Level 1
Galaxy M

are you having the same problem? Now from tomorrow my hotspot is also not working. I don't know whether it is because of water damage or because of update

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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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