M51

[moniabhijit]

Charging problem after june update in M51.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Check connectivity & charger functionality: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.

Kindly disable the battery protection mode( if enabled).

Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.

Please check the back panel of your device's physical condition (Bulge, Swelling, or visible damage).

If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. Also, share video clips and images for better understanding. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[M51_user]

Done all that there are many devices with issues caused due to your updates.

[iam_sonuyadav]

You are not the only one, iam also facing same issue

[THEPREM]

What happened to charging bro,? Pls tell me

[iam_sonuyadav]

Charging sometimes happens sometimes not, same cable working on other phone. OTG feature not working. Cannot connect mobile with PC. Download mode not working, cannot go into recovery. Hence cannot flash earlier firmware. Having network issues too

[THEPREM]

What customer care said about it?

[iam_sonuyadav]

Not gone to them yet

[THEPREM]

Bro did you experienced display colors fading issue by earlier update?

[iam_sonuyadav]

No i didn't noticed that