Original topic:

M51

(Topic created on: 11-28-2021 10:35 AM)
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RaviM51
Active Level 3
Options
Galaxy M
unable to take slow motion and super slow motion video.. For Slow motion recorging fail and for super slow motion when clicked for start it keep on loading. How to fix this.
5 Comments
Edwin7878
Expert Level 5
Galaxy M
Clear cache and clear data of camera app from its app info..
RaviM51
Active Level 3
Galaxy M
Done no luck 😌
Edwin7878
Expert Level 5
Galaxy M
Go to safe mode and try bro ..

Also sent error report to samsung about this matter
railkingsingh
Active Level 3
Galaxy M
I think you have to restart your mobile after clear data the camera app
cs-member13
Expert Level 4
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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