Original topic:

M51 Heating Issue

(Topic created on: 11-23-2020 10:31 PM)
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San7ay
Active Level 5
Options
Galaxy M
Using Camera for 10 minutes Video Recording mobile started  to heat alot. Is it normal or it happens only for me ?
3 Comments
Galaxy M
It's normal.
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Pcyaa09
Active Level 4
Galaxy M
It is quite normal, it just gets warm, use an infrared thermometer buddy, it never goes above 38°C
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and to resolve "Overheating" issue please follow the below given step:-


> Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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