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Beginner Level 2

Hi....

I have bought Samsung galaxy M31s yesterday 20/09/2020 . My phone speaker does not work properly .

I have updated my phone . Ther is no sound wile playing songs, video ,ect .

After restarting it works by again when i call someone speaker does not work .

WHAT TO DO ?????

2 Comments
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Expert Level 5
if this is returnable then simply rerurn it, if not do visit service centre
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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