Original topic:

M31S is turning off automatically

(Topic created on: 12-27-2020 12:26 AM)
4502 Views
Sindhu2103
Beginner Level 2
Options
Galaxy M

I bought Samsung M31s on 06/08/2020 which is the release date of this model. For the first few days, it was working fine and later started switching off automatically without any reason. I searched for any solution in the internet and did few things like turning off the 'Auto restart' option in device manager and I even did Factory reset. But, nothing has resolved the issue and it is still turning off frequently.

 

I can't even use the mobile due to this issue and I am utmost disappointed with this mobile.

14 Comments
Deivaraja
Active Level 1
Galaxy M
@Sindhu2103 had you recently updated the latest security patch
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Ehsank
Expert Level 5
Galaxy M
go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

Meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20200815-223913_Samsung Members_59464.jpg

Screenshot_20200815-223930_Samsung Members_59466.jpg

Screenshot_20200920-212535_Samsung Members_61283.jpg

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francaizsam
Active Level 6
Galaxy M
Visit nearest service center. You can exchange your device with a new one if the problem isn't solved.
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1krishna
Active Level 6
Galaxy M
No brother they will tell us it is not a problem
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Galaxy M
Bro I experienced the same bug, its the software glitch.

You now have only two options:
1. Either you wait for the next update patiently, or

2. You roll back to previous stable software version, for that download previous software from SAMMOBILE for you M31s and then do as directed in that site.
Note: If you can't understand steps either see the video in youtube or ask here. I urge please donot flash software without proper knowledge.
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1krishna
Active Level 6
Galaxy M
actually m31s is a flop. I feel regret by purchasing the model
sk921
Beginner Level 3
Galaxy M
really pathetic. now feeling sorry Why I exchanged redmi phone. that was far better than M31. automatically it will get restarted.
Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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ErAnkitSengar
Beginner Level 2
Galaxy M
I bought Samsung M31s on 25/12/2020. For the few months it was working fine and later started switching off automatically without any reason. I searched for any solution in the internet and did few things like turning off the 'Auto restart' option in device manager and I even did Factory reset. But, nothing has resolved the issue and it is still turning off frequently.

Pls. give me suggestion to resolve this issue permanently.

Thanks
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