M31 stuck on Logo screen

[suresh_kedare87]

on 21st nov 2020 my mobile suddenly goes in black screen an after that its stuck on logo screen. i try to power off the mobile but its not working.

[sagarmani]

factory reset might work.

[Itsdebby]

try factory reset else ask for replacement

[Ehsank]

try hard reset

[Itsdebby]

mtlb wo volume or power

[Ehsank]

haa

[Itsdebby]

accha tq
mera phone accha chlraa h bss wahi rang udne lagaa h

[Ehsank]

haa thik hai fir achha sa back skin search karo Amazon per ,type karo fiber carbon ya vinayle back skin for .... fir dekho kuch milta hai ya nahi

[Shivanshu2007]

Ask Samsung Whatsapp Support

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support