M31 stuck in boot screen

[Steve07]

Totally disappointed by Samsung.  Phone was stuck in boot screen. Fortunately mine was in warranty and got my Motherboard replaced for free. I bought this phone considering the brand value of "Samsung " and this is what they do with software updates.

[beauty7]

I did but they told there is no chance

[Steve07]

Hmm..Totally frustrated coz of Samsung. They should acknowledge the issue in public and provide free service to rectify the issue. Since it's their fault it isn't fair for them to ask customers to pay for the motherboard.

[ondipuli]

Yes problemshould be rectified by samsung, else we have to see any lawyer in the community who faced this problem to file a suit

[Veer2000]

I'm also facing this

[CS_member7]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/  

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ondipuli]

Every trouble shooting is done and handed the phone to service center also. they have a standard answer, pay 9000rs and change mother board. Everyone know even samsung engineers that the issue is due to their software update/processor, but planted the bug and making money safely and legally. Have anyone here got the answer form samsung for the question " Why suddenly thousands of M series phone mother boards got corrupted"

[vsumantraju]

exactly...even i am facing same issue...just can't rely on samsung phones any more.....atleast realme, poco, oneplus are best in terms of software updates...but samsung is just worstttt