Beginner Level 2

My samsung M31 phone is hanging frequently after last update. Please suggest me what I have to do.

7 Comments
Beginner Level 2

Facing the same problem, last updated yesterday and from the morning I am not able to access anything. 

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Active Level 6
1. put unused apps to sleep.

2. try safe mode.

3. uninstall unused or rarely used apps.

4. in device care advance section turn on auto optimisation.

try & your problem will almost solve. if u agree with me accept my solution.

5. in developer option keep background limit process to 4 process.

6. once in a week use wipe cache partition.
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Expert Level 5
1. go to settings >>advance features >>enable reduce animation .

2. go to developer option and disable or decrease animation scale to. 5x
definitely it will work for you, and you will get noticeable difference.

If you not yet enable developer option then follow these steps

Steps to enable developer option
settings >about phone>software information >then u find build number >tap 7 times>then back to settings
and at end of settings one new option called developer option
click on it and find that option
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you can do one more thing is

Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.
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if my given settings/comments will work for you then you can accept as solution by CLICKING on 3DOT at my comments
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Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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