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Original topic:

M31 has mobile data network issue

(Topic created on: 10-12-2024 08:51 PM)
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Bhavik_soni
Active Level 3
Options
Galaxy M
M31 has mobile data network issue on my galaxy m31 when I using Sim 1 Jio network and Sim to BSNL 4G And I using other phone too Redmi 10 prime wich is also 4G volte network support phone but same have showing 4G volte on BSNL network but at same time Samsung phone can't switch easily network to 4G, volte, h+ 3G network and sometime E means 2G Network but when connect back to volte automatically Redmi show volte 4G WHEN MY Galaxy m31 showing volte only when I'm on travelling.. That's because Samsung not provide volte 4g upgrade completely it will 4g ready phone on 2'nd Sim both Sim slots are NOT Compitable with complete Volte 4G....that what I felt and realise just because I use 2 BSNL Sim on 2 different phone and also facing issue with Wi-Fi 5ghb band may having same issue on galaxy m31 on Jio fiber network.. If anyone's can known how to fixed plz tell me unless all 4 years security update and android update provided by compny that means this phone now won't be get any updates and useless within year 
7 Comments
TanujChaudhary
Beginner Level 2
Galaxy M
Use only 1 sim in your phone turn of sim2 from sim manager
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Solution
AJAB_MORIA
Expert Level 5
Galaxy M
Wait for upcoming updates.
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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goodthings
Expert Level 5
Galaxy M
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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Solution
Galaxy M
Dear all, I'm using samsung s23 the Volte is not working on BSNL 4g whereas the same sim I tried on Vivo and Moto the volte is works perfectly fine , and also tried other samsung models. S23 ultra and M35 volte won't works, did all workaround which shared on community and you tubers doesn't works, so samsung needs to be fix on next patch update. Experts pls forward this issue to technical support desk to address the issue on next patch update for all samsung model so that we can use BSNL 4G with volte. Thanks for your understanding 🙏 namaste
Bhavik_soni
Active Level 3
Galaxy M
Exactly facing same also having same issue with Wi-Fi 5ghb band not woroking properly have some glitch in that when I used same on my other Redmi 10 prime it's work very smoothly and handle it very normally
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