Original topic:

M31 hanging and restarting problem.

(Topic created on: 08-25-2020 02:22 PM)
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Meow14
Active Level 4
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Galaxy M

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I bought my Galaxy M31 on 26th May. For a month it was working fine. The keyboard was freezing quite a bit. But since the last month my phone has started hanging 2-4 times a day and then restarting even when I am just clicking pictures or texting in whatsapp. Once it hanged so much in a day that my phone went to watchdog restart mode automatically. There is over 60% space empty in my phone. I don't play heavy games. The problem persists in safe mode as well. Today it hanged 7 times consecutively. Samsung hasn't helped at all as of now. I have sent log reports numerous times. Sometimes after it hangs and restarts it restarts again and sometimes it doesn't even restarts. Please suggest something.
46 Comments
JEFFINBASIL
Active Level 7
Galaxy M
do master reset
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JEFFINBASIL
Active Level 7
Galaxy M
factory reset in other words
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JEFFINBASIL
Active Level 7
Galaxy M
or change the device
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Meow14
Active Level 4
Galaxy M
I can't... I literally bought it 3 months ago
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JEFFINBASIL
Active Level 7
Galaxy M
bro it software issue
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JEFFINBASIL
Active Level 7
Galaxy M
try emergency recovery by smart switch
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Meow14
Active Level 4
Galaxy M
okay. thank you. will try
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Pro_fox
Beginner Level 2
Galaxy M

Bro did any solution work kindly share the solution with me also please 

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veer
Expert Level 5
Galaxy M
go to service center reinstall software there
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