M31 error crashes

[M31isok]

My phone Samsung galaxy M31 keeps crashing like it freezes and and automatically restarts and it has not even been one year since I purchased this phone please solve this Samsung. 

[TanushriReddy]

Yes. This happens to me also

[RM_]

If you have warranty run to the service center ASAP.

This is mother board problem.

Even I faced the same issue with my M30s.But as my warranty is over they asked me to pay 6000rs to change the mother board. There are many people who are facing the same issue. 

So, I suggest you to hit the service center ASAP if you are device is still under warranty. 

[Anonymous]

What is the reason for this mother board problem? Manufacturing defect right?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Savita Vikram]

I too faced this issue