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Beginner Level 2

After the latest update my Samsung m31 is taking more than 2 hours to charge 20-25%.

Overall it's taking more than 6 hours.

I like this phone a lot and I have full trust in Samsung but this charging problem is very irritating and it does not let me use my phone.

Please fix this problem.

3 Comments
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Active Level 6
wow....
Please visit Samsung service centre near you and reinstall the OS
I have the same device and it takes almost 3 hrs to charge from 15%-100% without fast charging enabled.
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Active Level 7

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:


* Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Active Level 1
battery too is draining very fast...it gives only 10-11 hrs of battery life on one time charge while they claim 2 days of battery life
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