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08-06-2020 09:43 AM in
Galaxy MAfter the latest update my Samsung m31 is taking more than 2 hours to charge 20-25%.
Overall it's taking more than 6 hours.
I like this phone a lot and I have full trust in Samsung but this charging problem is very irritating and it does not let me use my phone.
Please fix this problem.
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08-06-2020 10:36 AM (Last edited 08-06-2020 10:37 AM ) in
Galaxy MPlease visit Samsung service centre near you and reinstall the OS
I have the same device and it takes almost 3 hrs to charge from 15%-100% without fast charging enabled.
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08-08-2020 08:09 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-25-2020 03:38 AM in
Galaxy M