Original topic:

M30s taking more time for charging

(Topic created on: 07-09-2020 10:48 AM)
153 Views
notesissue
Active Level 2
Options
Galaxy M
Hi frnds,

My M30s phone is taking 3hrs time from 5% to 100% charge. 

Same for everyone?
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7 Comments
Galaxy M
it has a massive 6000MAH battery and the charger supplied 15 Watt fast charging so it's obviously to take a much long time,i think it is fine for 6000MAH with the 15W charger,
notesissue
Active Level 2
Galaxy M
I agree bro thanks
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PSYKID
Active Level 6
Galaxy M
Mine is about 2:30. And sometimes 2:45
7heman
Active Level 6
Galaxy M
dont drain the battery still the phone switches off.as it may take a long time to charge from that point
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notesissue
Active Level 2
Galaxy M
no I I'll not do that usually..anyway thanks for info
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Anonymous
Not applicable
Galaxy M
Generally 0-80% take around 2hrs for me. And 80-100% will be slow for any device.
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

We are very sorry for the inconvenience caused to you, please be assured and to resolve "charging" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern." 
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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