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Beginner Level 2

My samsung M30s is not starting just after a software update.

The screen is hung with just SAMSUNG logo. I have force restarted many times but the result is same.

 

Has anyone else face the same issue or can suggest help. I totally regret for switching back to SAMSUNG.

7 Comments
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Active Level 8
reset your device using recovery mode
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Active Level 8
many users are facing this issue
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Active Level 2
yes
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Beginner Level 2

I am also facing same issue, right now due to lock down store are also closed.

 

If anyone get solution of this issue, please let me know also.

 

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Active Level 4
send error report to samsung because after this update phone is heating, battery drains faster than before, no zoom and flash supported in 48mp (4:3) camera mode
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Beginner Level 2

Yeah same here. Mine is not starting only its stuck with the Samsung logo. 

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Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

 

1. Check space availability: Settings > Device Care > Storage
Request you to keep at least ''minimum 20% internal memory free''

 

2. Check space availability: Settings > Device care > Memory
To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.

 

3. Check app cache
a. Clear app cache through Device care : Settings > Device care > Storage > CLEAN NOW
b. Clear cache memory of a particular application : Setting > Apps > Now pick the app. For example 'Samsung Internet' > Storage > Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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