Original topic:

M30s's keyboards r showing upwards on screen

(Topic created on: 04-15-2020 08:55 AM)
142 Views
itsb
Active Level 10
Options
Galaxy M
Suddenly from Today morning...my on screen keyboards (samsung & gboard) r showing little upwards like with navigation buttons turned ON. But I didn't use navigation buttons.



&  When I use other options on gboard..like clipboard, text editing etc then it shows in full screen like normal. (Screenshot number 4)

 enpass or SwiftKey keyboards shows in real position
On m30s. Any suggestions & help 


It's enpass keyboard 👇🏽

Update- solved now. Problem with BETA version of Gboard.
image

It's gboard 👇🏽
image

It's samsung keyboard 👇🏽
image

It's gboard shows real full screen while using this options 👇🏽
image


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9 Comments
Äk97
Expert Level 4
Galaxy M
you using Google keyboard, clipboard is not available in M Series 🤣🤣
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Galaxy M
resize ur keyboard it wil come down
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itsb
Active Level 10
Galaxy M
all checked. no luck
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Galaxy M
send ss when u resize the keyboard
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knighty
Active Level 7
Galaxy M

I assume it's the problem from app developer. Report it. It's very frustrating.

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Sciphile
Active Level 10
Galaxy M
I am using M30s and I don't have this issue, I have attached a screenshot too, it's not raised upwards at all
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itsb
Active Level 10
Galaxy M
ok
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itsb
Active Level 10
Galaxy M
I'm using Gboard beta. ply try & give me screenshot
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Samsung_Support4
Moderator
Moderator
Options
Galaxy M

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:-

1) Perform the clear cache of the keyboard(Go to settings>>apps>>keyboard>>clear cache).

2) Perform the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).

3) Perform the reset settings of the device (setting>>general management>>reset>>reset setting).

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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