Original topic:

M30s restart problem

(Topic created on: 12-18-2019 08:27 AM)
528 Views
Leroks
Active Level 1
Options
Galaxy M

My M30s restarts itself randomly several times in a day but it restarts only when the screen is off and when i am not using the phone. Also while charging it does not restart. I tried many things like closing auto optimization, auto restart or even tried not giving permission to change the system settings for many apps, apps like galaxy members or galaxy widget (there was no such an app in my phone but it recomended as a solution in other topics so i wanted to mention before u suggest this solution. ) The only thing i didnt do is a factory reset but i dont see a point because i bought and unboxed this phone like 5 days ago so i dont see a point in factory reset. Anyways i need a solution for this as soon as possible please it kills user experience too much.

10 Comments
GBairagi
Active Level 5
Galaxy M
go to auto restart and change settings as required
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Leroks
Active Level 1
Galaxy M

Required means what, auto restart is on or off? It is off now. Should i turn it on?

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GBairagi
Active Level 5
Galaxy M
off
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Leroks
Active Level 1
Galaxy M

It is already off.

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Sumitpatel
Active Level 7
Galaxy M
I also facing this issue not only you bro. I suggest u just call on Samsung helpline and kindly give feedback with hope, it will be fix out in next update?
MirzaGhalib
Active Level 5
Galaxy M
I have been facing this problem from 1 month bro..
Sumitpatel
Active Level 7
Galaxy M
just call Samsung helpline bro
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Samsung_Support4
Moderator
Moderator
Options
Galaxy M

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:-

>Run the device in safe mode and check the issue.

> If still issue not resolved, please register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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Leroks
Active Level 1
Galaxy M

What am i going to do after i run the device in safe mode?

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