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12-18-2019 08:27 AM (Last edited 12-18-2019 08:28 AM ) in
Galaxy MMy M30s restarts itself randomly several times in a day but it restarts only when the screen is off and when i am not using the phone. Also while charging it does not restart. I tried many things like closing auto optimization, auto restart or even tried not giving permission to change the system settings for many apps, apps like galaxy members or galaxy widget (there was no such an app in my phone but it recomended as a solution in other topics so i wanted to mention before u suggest this solution. ) The only thing i didnt do is a factory reset but i dont see a point because i bought and unboxed this phone like 5 days ago so i dont see a point in factory reset. Anyways i need a solution for this as soon as possible please it kills user experience too much.
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12-18-2019 08:58 AM in
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12-18-2019 10:16 AM (Last edited 12-18-2019 10:17 AM ) in
Galaxy MRequired means what, auto restart is on or off? It is off now. Should i turn it on?
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12-18-2019 10:47 AM in
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12-18-2019 11:19 AM in
Galaxy MIt is already off.
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12-18-2019 03:37 PM in
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12-18-2019 05:25 PM in
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12-18-2019 07:53 PM in
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12-20-2019 10:38 AM in
Galaxy MHi there,
Please follow the below mentioned steps in order to resolve the issue:-
>Run the device in safe mode and check the issue.
> If still issue not resolved, please register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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12-21-2019 08:21 PM in
Galaxy MWhat am i going to do after i run the device in safe mode?