Since last update from Samsung about a month ago, my Samsung M30s developed issue with constant rebooting and getting hanged at startup. When I visited the service center, on hearing my problem, immediately told me its a motherboard problem and needs to be changed costing around 5600 plus gst. Since thousand of users are facing the same issue after the Android update, Samsung should take a call to replace / repair the motherboard in-order to retain their goodwill in the market.
Many users reported about this issue here. For some users, it got fixed after factory reset. For some users, after Flashing new firmware. For some users it fixed after changing motherboard. For some users it was fixed after next software update. For some users, it is not fixed even after following the above tips. But noone knows the exact solution for this issue.
We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
