Beginner Level 2

Hi

I've got a problem I'm trying to setup Notification sounds. When I select the notification sound, it shown me on the screen "Unable to play during call " but no one is calling me and I don't make any phone call, too.

The same issue when I pressed voice record button, it shown "Unable to record during call"
Same issue when I pressed the video record button, the button is disabled and cannot record video.

When I facing this issue, the sound of my phone is lost, cannot hear anything. I must restart my phone, but issue comes back again after that.

I also sent my phone to Samsung Customer Service to check, but it didn't solve the issue.

Very bad experience after updated Android 10. Hope Samsung look at this case and have a fix soon

3 Comments
Active Level 3

might be a problem with our headphone jack, please check it.

 

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with your phone headphone jack

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