Original topic:

M30s Still Restart After Android 11 Update!

(Topic created on: 02-11-2021 01:29 AM)
4881 Views
Manil
Active Level 2
Options
Galaxy M
I am still facing the Freeze and restart issue!
32 Comments
Ehsank
Expert Level 5
Galaxy M
A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.



B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work
Ehsank
Expert Level 5
Galaxy M
Meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

Samsung_SUBO7bI
Beginner Level 2
Galaxy M

I remember, A  slow-mo camera uodate caused this problem in my phone  15 days ago. 

It must have to say that Samsung deliberately doing this.

Manil
Active Level 2
Galaxy M
I agree With you! I observe this issue From very First week of my Warranty Gets over!
Harisaif
Active Level 7
Galaxy M
for freezing issues do factory reset once. because it is recommended to do a full reset after a major OS upgrade. For restarting issue simply turn off automatic restart in device maintenance settings.
Manil
Active Level 2
Galaxy M
already Did That!
shiv33
Active Level 8
Galaxy M
back up u r data and reset it bro
0 Likes
Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Annie1me
Active Level 5
Galaxy M
I have tried all that thing and visited service center too but nothing helped... App crashing multiple times, System gets freezed every now and then, and beside that auto restart suddenly and often...It's extremely inconvenient SAMSUNG... PLEASE ROLL BACK TO ANDROID 10 ...