M30S

[Prashantbandi]

Since from two days, my galaxy m30 display would never turn off, even on pressing power button. The screen lock image will always be there. Strange thing is that It will work fine on connecting to a charger. I have already tried resetting general settings. Which works fine for some time but then again the problem arises in few hours. Could this be some app which is keeping my screen on and draining my battery ??

[Utkarsh_08]

Bro M30s or M30 which model.I have M30s model

1) Restart your phone
2) Check for update that is security patch or software update if avaliable
3) Update all apps from play store and uninstall unused apps....

[Prashantbandi]

M30s

[Utkarsh_08]

Ok

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Ajay_das]

Call to customer care 1800407267864 Complaint dere battery draining issue, say next update plz recover