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Beginner Level 4
After the latest update in my M30S ,the phone is restarting itself some times and also when i open camera it is blacked out .There is no response on the screen. 

Can anyone help me regarding this

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5 Comments
Active Level 4
Factory reset your phone
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Active Level 4
show your mobile customer service centre immediately
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Active Level 4
same problem happening with me in my galaxy m30s and other users also facing same problem.
hope Samsung will solve this in their next android 10 update.
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Hi there,

 

Please follow the below mentioned steps to resolve the issue:

• Please ensure that auto restart option is turned off (Step: Settings >Device Care>More> Auto restart

• Please clear data or cache of Camera Application(Settings>Apps>Camera>Storage>Clear Cache/data)

• Sometimes 3rd party apps may also cause the issue so check your device in Safe mode

• Check the availability of software update in your device

• If issue is still not resolved then create data backup and reset the device

For further assistance, register your concern in the Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

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Active Level 2
same problem in my phone
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