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Active Level 4
you call this good backup
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Active Level 7
Doing heavy gaming this times
and Tge scree on time is great there
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Active Level 4
bro i play pubg more than 2 hrs and about 20-25% battery usage . when i bought thi phone 1hr of pubg used 5%battery
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Active Level 7
ya bro but as compared to the battery backup when the Android 10 update arrived this is much better than that.
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Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps to resolve "Batery issue".

 

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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