M21 reset automatically

[Bhavya711]

My phone restarts automatically. The device freezes and then restarts. 

Some people are saying it's because of the latest software update, while some are saying it's a motherboard issue.

I have 10 days warranty left.

What should I do? I contacted Samsung today, hopefully they will reply soon.

[Anonymous]

Bring it to an authorized service center before the warranty expires. If it is a motherboard issue u can get it replaced for free. Otherwise u will have to spend around 6k for motherboard replacement.
However, hopefully it has nothing to do with the motherboard. Backup all your data and do a factory reset anyways.

[Bhavya711]

Thanks will do the same.

[Gowthamp]

Yes my mobile also same issue

[gopuuu]

What's your mobile....good?? Till now

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support