Original topic:

M21 not starting after last update

(Topic created on: 10-18-2021 09:03 PM)
481 Views
toxicflairs
Beginner Level 5
Options
Galaxy M
Hi,
My M21 got some security update on 17.10.2021, the update was downloaded and I scheduled to install in the night but it restarted on iys own after few seconds and got stuck at logo screen. Now after 24 hrs, nothing is happening, phone is dead!
Its really disappointing that because of an OTA update, the phone is messed up! 
Please suggest if anyone else has faced same issue. 

Thanks 
10 Comments
Green_Grass
Expert Level 2
Galaxy M
You are not alone
This is happening to 80% Galaxy M21 users.
Only one solution
Go to service center and give them 8000 rupees.
They will change motherboard
Galaxy M
Many users reported about this issue here.
For some users, it got fixed after factory reset.
For some users, after Flashing new firmware.
For some users it fixed after changing motherboard.
For some users it was fixed after next software update.
For some users, it is not fixed even after following the above tips.
But noone knows the exact solution for this issue.
n_e_k_on
Expert Level 1
Galaxy M
Feared for my device...
Anything will not happen like this toh
0 Likes
Galaxy M
No. This is mostly occurred in exynos 9611 and 9610 devices.
I think your device is M01.
Even my M21 too not faced this issue anytime. But most of the M21 phones are suffering from this issue.
0 Likes
n_e_k_on
Expert Level 1
Galaxy M
Yes m01 with snapdragon 439
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n_e_k_on
Expert Level 1
Galaxy M
Ur lucky 😁
RvShankar
Active Level 7
Galaxy M
Exactly bro very well explained👍
Galaxy M
But don't waste money on replacing motherboard. This problem may arise again if you update it.
Better to change to new phone not having exynos chipset.
AMPK
Expert Level 3
Galaxy M
Take it to service center
0 Likes