As required have been to your service centre, refer copy of service bill enclosed.
They still did not accept that there is an issue with the phone and their standard rant is to put blame the network issue, despite the customer care officer, Ms Komal Singh heard the cracking call voice during calling from SIM1-Jio...!!!
After hard pushing only, they generated this service request receipt after carrying out SAMSUNG SOP steps and obviously report came all OK, blaming the network, which one they are not could not ascertain. Issue witnessed with Jio SIm, but they are balming Vodafone SIM...!! During my earlier visit, they were blaming Airtel...!! Going by their suggestion I switched to Vodafone, SAMSUNG is not satisfied with Vodafone/airtel & the problem is being observed in Jio....!!!
I also showed them the vibration to their Senior Technician Mr Ali, who opinee that this is camera vibrating...!!!! Camera vibrates...this is news to me..Members you may please also thow some light if you have come across such illogical explanation from Samsung ASC...!!
During testing also, they said phone data will be lost as they will be upgrading the OS. I corrected them to use the word to FORMATTING, which they said it is updating....!!
Since they didn't found anything wrong with the handset, I offered to keep the handset with them for testing...but they didn't agreed...
So in short, the visit to SAMSUNG ASC proves futile ..... AGAIN....
WHAT NEXT...SAMSUNG....????
They still did not accept that there is an issue with the phone and their standard rant is to put blame the network issue, despite the customer care officer, Ms Komal Singh heard the cracking call voice during calling from SIM1-Jio...!!!
After hard pushing only, they generated this service request receipt after carrying out SAMSUNG SOP steps and obviously report came all OK, blaming the network, which one they are not could not ascertain. Issue witnessed with Jio SIm, but they are balming Vodafone SIM...!! During my earlier visit, they were blaming Airtel...!! Going by their suggestion I switched to Vodafone, SAMSUNG is not satisfied with Vodafone/airtel & the problem is being observed in Jio....!!!
I also showed them the vibration to their Senior Technician Mr Ali, who opinee that this is camera vibrating...!!!! Camera vibrates...this is news to me..Members you may please also thow some light if you have come across such illogical explanation from Samsung ASC...!!
During testing also, they said phone data will be lost as they will be upgrading the OS. I corrected them to use the word to FORMATTING, which they said it is updating....!!
Since they didn't found anything wrong with the handset, I offered to keep the handset with them for testing...but they didn't agreed...
So in short, the visit to SAMSUNG ASC proves futile ..... AGAIN....
WHAT NEXT...SAMSUNG....????
