My 6month old M21 device crashes and freezes very frequently after last software update . If I leave the phone for more than 1 hour , its dead . To recover I have to connect back the charger ( even though phone is having more than 90% charge in it) and try pushing power on button .
Once its frozen, phone is non responsive to any button including reset option (power + volume fown button ). Once charger is connected back ,buttons become responsive again...
We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.
