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Active Level 1
When I use the camera, the upper part of the phone heats up.
8 Comments
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Expert Level 5
yes most m series have issue wait for next update
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Active Level 10
optimise your device with device care application... and launch settings>apps>camera>clear the cache and data
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Active Level 10
restart your device in safe mode and see whether your device camera app working fine aren't...
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Active Level 10
do wipe cache partition once and reboot your device... check out gor is there any system updates available for your device
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Expert Level 5
heat not hit ...and this is the normal phenomena because if you switching on camera then to capture better quality photos,, camera lense bringing more lights inside it so it can be heated
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Expert Level 5
heating* heats up*
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Active Level 3
when using the highest powered lens - 64MP / 48MP , the panel heats naturally for it needs more light and it's clicking on its highest capability level. and the issue is also present in other m series devices as well. like I also go through this problem on my M31 when using 64MP for a long time.
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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