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Beginner Level 2

I bought samsung m31phone just one week back .but it is automatically restarting and just showing Samsung logo for 15 min .please fix it .give any advice regarding it.

 

3 Comments
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Active Level 1
if you have important data on your phone than first of all you take backup and after that go to settings>general management
and reset your phone by click on factory data reset .
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Active Level 1
and one more mistake you have done bro select wrong brand
You should take one plus
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

To resolve auto restart issue please follow below given steps:

Go to Settings > General management > Reset > Turn off auto start.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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